Terms & Conditions

Conditions of Website Usage

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern E&W Strategic Partners Pty Ltd’s relationship with you in relation to this website.

The term ‘E&W Strategic Partners’ or ‘E&W’ or ‘us’ or ‘we’ refers to the owner of the website. Our Australian Business Number is 41 127 188 649.

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Statement

E&W Strategic Partners Pty Ltd is committed to Australian privacy legislation in the way it collects, uses, secures and discloses personal information.

The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This document describes E&W Strategic Partners Pty Ltd’s Privacy Policy. The term ‘E&W’ or ‘us’ or ‘we’ refers to the owner of the website.

The information we collect

We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include:

Information you provide us when you purchase goods or services. This information will include your name, address and contact details.
Information derived from communications between us and you.

We may also collect information about you when you purchase from or post comments and feedback on our site (http://www.ewspartners.com.au).

The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form when you request product information, or when you send us email, we will record your mail address.

How we use your information

We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorized or required by law. Generally we will only use and disclose your personal information:

To establish and maintain your relationship as a customer of E&W Strategic Partners Pty Ltd.
To provide the products and services you have requested from us.
To administer and manage those products and services.
To answer your inquiry.
For direct marketing by email and/or other forms of communication about specials on products or services you have shown interest in.

If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from us which you would not like to receive, please contact us by emailing info@ewspartners.com.au and we will remove your name from our mailing list.

Access to your personal information

In most cases, you can gain access to the personal information that we hold about you, subject to some exceptions allowed by law. If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.

Security

We will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored offline, or in the case of the PayPal (http://www.paypal.com.au/) payment system, is held on PayPal’s servers and are not seen by us except for information required in order to facilitate purchases, e.g. delivery details.

The Internet is not always a secure method of transmitting information. Accordingly, we cannot accept responsibility for the security of information you send to, or receive from us over the Internet, or for any unauthorized access or use of that information.

Changes to this Privacy Policy

It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website at www.ewspartners.com.au. We suggest that you visit our website regularly to keep up to date with any changes.

Contact Us

If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please Contact Us.

General Return Policy

Refunds

If for any reason you are not satisfied with any product or service purchases you make from this site simply return your purchase within 14 days for a full refund – no questions asked. Sorry we cannot refund freight charges on delivery and return of goods.

Please see each individual product or service on our website for any further specific conditions that they may have.

Goods Damaged in Transit

If your purchase is damaged in transit we will send you a “no charge” replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage in the case of international orders) to us for assessment.

Method of Returns

We will refund to your credit card or, upon request, by cheque or money order.

How to Make A Return

All we ask is that you print and fill in the Returns Information below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and/or invoice.

Returns Information

Please provide us with the information outlined below. This information must accompany all returns.

Personal Details

Name:
Company:
Street Address:
Town/Suburb:
State:
Postcode:
Country:
Email Address:
Contact Phone: (_____)________________
Preferred Contact Time:

Product Details

Returned Item:
Order or Invoice # :
Order Date:
Reason for return:

What would you like us to do?

Replace with another of the same product
Refund my credit card (if you paid by credit card only)
Refund by posting me a cheque or international money order.

Training Program Terms & Conditions

By registering for one of E&W Strategic Partners Pty Ltd’s (“E&W”) training programs, you (“Participant”) are agreeing to the terms and conditions stated below.

Invoicing and Payment

Program fees are due within 30 days of registration or as stated in the invoice.

If payment of a program fee has not been received within 30 days of registration, your registration may be cancelled. We will send you a notice prior to doing so.

All program fees must be paid in full to attend the program. If you need to make alternative payment arrangements, please contact us to discuss.

If an account falls overdue, E&W reserves the right to charge a late fee plus any debts that may be incurred in the recovery of any outstanding monies or amounts.

Substitution

If you wish to substitute a different participant in lieu of the participant in the original registration, please notify us in writing at least 24 hours before the commencement of the program.

Substitutions are not permissible once a program has commenced.

Only one substitution is allowed per registration. Subsequent substitutions will be treated as a new registration and incur an additional program fee.

Cancellations

Cancellations must be given in writing by fax, letter, or email. Please provide your invoice or order number with your cancellation request.

If you cancel 10 or more working days prior the commencement of a program, we will refund an amount equal to 90% of the original program fee within 30 days.

If you cancel less than 10 working days prior to the commencement of a course, no refund of the program fees will be provided.

In either case, you may still elect to substitute the original participant with a different participant of your own choosing.

If you do not provide us with prior notification and do not attend the program, no refund of the program fees will be provided.

Non-Attendance

We strongly encourage all participants to confirm their availability prior to registering for a program.

If you cannot attend the program, no programs fees will be refunded unless notice is provided as per the Cancellation policy.

If you cannot attend any single component of a multi-day program, we will endeavour to offer you alternative remedial options, however we cannot guarantee that alternative options will be available. Partial refunds will not be offered in such instances except under extreme or extenuating circumstances.

General

We reserve the right to cancel, postpone or reschedule programs at our discretion.

In the event that E&W cancels, postpones or reschedules a program, we will notify you and offer you the option of a full refund or to transfer (at no cost to you) to an alternative program of your choosing.

E&W reserves the right to alter program fees, dates, content, speakers or method of presentation at its discretion.

Where a program fee is to be refunded, it will be refunded to you by cheque (unless requested otherwise) within thirty days.

Copyright & Use of Training Materials

All training materials, presentations, videos, etc., used in the training programs are the protected works of E&W and may only be accessed and used by the registered participant once the program fees have been paid in full.

You may not copy, disseminate, distribute or resell any of the training materials without written permission from E&W.

Privacy

E&W does not sell or rent its member and client details to other organisations. The information collected on the training registration form is for the purposes of processing your registration, creating and maintaining participant records, keeping you informed of upcoming events and products and assisting us in improving our service to you. Please contact us with any enquiries you may have in relation to this matter.